Full Customer Name Not Printed On Customer Invoice (Doc ID 1952371.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Bill Presentment Architecture - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

12.1.3

You are using an external template type in Bill Presentment Architecture (BPA), with a customized template.

On the customized template, the full customer name is not printed on the invoice.
The same problem exists on the standard Oracle BPA template.

For Example: 
The customer name is INSTITUTE OF XXXXXXXXXX ACCOUNTANTS XX XXXXXXX AND XXXXX.
On the printed Invoice is only INSTITUTE OF XXXXXXXXXX ACCOUNTANTS XX XXXXXXX AND

Cause

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