R12.2.3: Related Customer Disappears From The Claim Settlement Tab When A Claim Is Settled (Doc ID 1953147.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

The related customer section disappears on requery after claim is approved or closed.

The issue can be reproduced at will with the following steps:

 

Cause

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