EAM Work Order Completion DFF Content Should Not Be Wrapped Around (Doc ID 1953181.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Aplication Release 12.1.3, Enterprise Asset Management > Work Order Completion

ACTUAL BEHAVIOR
--------------------------
The Work Order Notes (flexfields) that are entered when completing a work order can be viewed but the text is wrapped over multiple lines making it difficult to read.

EXPECTED BEHAVIOR
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Expect that the test would appear in a more readable format.

WHAT IS WORKING
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Previously the text was not even displaying - patch 13546669:R12.EAM.B was applied in SR 3-5479409441 and the text is now displaying when viewing a work order that was completed - however the display is not user friendly.


STEPS
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The issue can be reproduced at will with the following steps:

1. Navigate to self-service EAM Work orders page. Choose Released work orders.

2. Choose a work order to Complete from the list of work orders

3. Click on Complete Work order button.

4. Enter Work Order Notes along with necessary details to Complete the work order.

5. Go to view the completed work order - text is shown wrapped over several lines.



BUSINESS IMPACT
-------------------------
The issue has the following business impact:

This makes the Work Order Notes difficult to read and the users are unhappy with this.

Cause

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