Creating a New Customer Site in a Multi-Organization and Receive Error - Unable to Process Your Transaction. The Operating Unit is Either Invalid or it Cannot be Derived. Please Verify Your Multi-Org Profile Options (Doc ID 1953306.1)

Last updated on DECEMBER 13, 2023

Applies to:

Oracle Receivables - Version 12.2 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Release / Upgrade
---------------------
12.2.3

Attempting to create a new customer with Security Profiles assigned to MO Security Profile Option, and receive the following error:

Error:
Unable to process your transaction. The operating unit is either invalid or it cannot be derived. Please verify your Multi-Org profile options.

If it happens once, then it will continue some times and then it works.
No consistency on the issue.

Steps to Reproduce:
1) Populate MO: Profiles like this.

MO: Default Operating Unit - Populated at responsibility level.
MO: Security Profile - Site and Responsibility level

Security Profile has access to multiple Operating Units (9 in this case)

2) Go to Customer User Interface
3) Try to create customer by populating basic information.
4) Try to save the customer and the error occurs.

The Operating Unit field is null or lost on the page when this error occurs.

ArCreCusPG.xml 120.1.12010000.1