Pick Release SRS Program Not Working (Doc ID 1953308.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

***checked for relevance on 05-15-2016***

Customer recently upgraded to 12.2.3 (Nov17th'14),And now they are seeing issues where Pick release(Via the scheduled program SRS ) is not occuring for Sales order lines that have reservations against them.


The same order lines are getting pick released manually,  via the standard release sales order form

Support checked the exception that is occurring ,

P_EXCEPTION_NAME ==> WSH_PICK_PRIOR_RSV
           P_MESSAGE ==> Prior Reservations is specified during Pick Release but quantity is not reserved or Ship Set or Ship Model Complete line is partially reserved
           P_MANUALLY_LOGGED ==>

However it is set at information only

Problem is only occurring in 1 Org

 

ERROR
-----------------------
 In the log file it shows the following message -

P_EXCEPTION_NAME ==> WSH_PICK_PRIOR_RSV
  P_MESSAGE ==> Prior Reservations is specified during Pick Release but quantity is not reserved or Ship Set or Ship Model Complete line is partially reserved
  P_MANUALLY_LOGGED ==>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 

1.Responsibility : Oracle Order Management
2.Navigate to Shipping
3.Release sales order SRS via concurrent program
4.Run



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users must manually run pick release

Cause

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