Can Not Create A Party Level Relationships Between 2 Organizations After Applying Patches
(Doc ID 1953719.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Setup flow
When attempting to create a Party Relationship in Contact Center between two parties, the following error occurs.
ERROR
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APP-AR-96282: Error: Please specify a party of type Person as either the subject or object type for the contact relationship record.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Contact Center and query a party
2. Switch to Relationships tab
3. Add a new record and try to save. The reported error occurs.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |