Can Not Create A Party Level Relationships Between 2 Organizations After Applying Patches
(Doc ID 1953719.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Teleservice - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Setup flow
When attempting to create a Party Relationship in Contact Center between two parties, the following error occurs.
ERROR ----------------------- APP-AR-96282: Error: Please specify a party of type Person as either the subject or object type for the contact relationship record.
The issue seems to have started applying the following patches: 11719792:R12.HZ.B - JTF_RS_RESOURCE_UTL_PUB.END_DATE_EMPLOYEE: START DATE GREATER THAN END DATE ERRO 12621450:R12.CN.B - NOT ABLE END DATE ROLE ATTACHED TO A SUPPLIER CONTACT HAS PAY GROUP/COMP PLAN 13682589:R12.HZ.B - SYNCHRONIZE EMPLOYEES IS NOT ASSIGNING ROLES CORRECTLY BASED ON JOB-ROLE MAPPING 18045300 - R12.HZ.B.DELTA.4 19709048:R12.HZ.B - Oracle Trading Community (HZ) Patch Collection (September 2014)
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Go to Contact Center and query a party 2. Switch to Relationships tab 3. Add a new record and try to save. The reported error occurs.
Cause
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.
