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Service Request Charges :API Error (Create_Charge_Details): Cannot Find The Currency Conversion Rate from currency xxx to currency yyy for date While Submitting Charges (Doc ID 1953954.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema



While trying to submit charges ,getting the following error

ERROR
-----------------------
API Error (Create_Charge_Details):  Cannot Find The Currency Conversion Rate from currency xxx to currency yyy for date



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create SR
2. Charges Tab,enter charge line details
3. Submit



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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