My Oracle Support Banner

iSupport Create Service Request:NEXT Button Does Not Respond on the Problem Details Page After Applying Patch (Doc ID 1954422.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version  , Service Request

ACTUAL BEHAVIOR
---------------
After applying Patch 19669083:R12.IBU.B - IBU 12.1.3 IBU 12.1.3 - ISUPPORT CONSOLIDATION BUG FOR OCTOBER 2014,not able to create a service request as at Problem detail Level the Next Button does not respond



EXPECTED BEHAVIOR
-----------------------
Should be able to create Service Request without any problem

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply Patch 19669083:R12.IBU.B - IBU 12.1.3 IBU 12.1.3 - ISUPPORT CONSOLIDATION BUG FOR OCTOBER 2014
2. Login to isupport
3. Try to create Service Request


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.