Depot Repair: Non Repair Sales Orders Stuck In Workflow When Trying To Execute 'Update Logistic Line Status' (Doc ID 1954472.1)

Last updated on AUGUST 15, 2016

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 15-AUG-2016**

Symptoms

 For <Note 728991.1> - How To Auto Close A Repair Order?, the Sales Order Line workflow is changed to include steps 'CSD: Update Logistic Line Status' and 'CSD: Update Repair Order Status to Close'.  These steps are normally added after the Fulfill activity.  When this workflow is used for sales orders that were not generated by Depot Repair Orders, they get stuck in the 'CSD: Update Logistic Line Status' activity as that cannot proceed. These orders stay in Fulfilled status and cannot proceed to Closed.

Changes

 modified workflow as per Note 728991.1

Cause

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