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R12 Forgot Password Functionality Taking iStore User To EBS Homepage (Doc ID 1954562.1)

Last updated on JUNE 17, 2018

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, User Management


When an external iStore user goes through the Login Assistance feature to re-set his password, they receive an email with a link which directs to the screen where the user can enter new password and confirm. Upon clicking submit the user is taken to an internal looking EBS responsibility page instead of the iStore minisite selection page.

EXPECTED BEHAVIOR
-----------------------
Expect the user to be directed to the iStore page

STEPS
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The issue can be reproduced at will with the following steps:
1. iStore user chooses the Login Assistance in the EBS Central Login page
2. iStore user receives and email to reset password
3. Choose the link in the email and enter new password

4. Choose submit and directed to the EBS internal responsibility menu page and not to iStore

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, iStore users are not directed to iStore causing confusion and loss of customer confidence.

Cause

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In this Document
Symptoms
Cause
Solution
References


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