Reason History Not Giving Required Info Under A Given Reason
(Doc ID 1955179.1)
Last updated on JANUARY 25, 2021
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Control
ACTUAL BEHAVIOR
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Reason History not giving required information under a given reason
EXPECTED BEHAVIOR
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When changes are done on the line, and reasons are provided, then details about comments should be given under "View Reasons For: Order Line"
STEPS
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The issue can be reproduced at will with the following steps:
1. Order entered > Order booked with 2 lines > Canceled 1 line (2.1) with reason > Added 1 new line (3.1) > Made manual price changes with reasons
2. Order Header > Actions > Reason History
Checked reason history for following reasons
A. Order > Info is given but reasons given during price override are not given (For e.g > "No required reason")
B. Order Line > Only reasons for canceling is given. Reasons for price update is not given
C. Price Adjustments > No data shown even though manual price adjustments are done
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |