CSXSRTAB Form Not Generating After 12.2.4 Upgrade

(Doc ID 1955201.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to compile the form CSXSRTAB, it will not generate successfully and the following errors occur:

Error

Compiling WHEN-VALIDATE-ITEM trigger on BILL_TO_ACCOUNT item in INCIDENT_TRACKING data block...
Compilation error on WHEN-VALIDATE-ITEM trigger on BILL_TO_ACCOUNT item in INCIDENT_TRACKING data block:
PL/SQL ERROR 302 at line 2, column 21
component 'CREDIT_HOLD' must be declared
PL/SQL ERROR 0 at line 2, column 1
Statement ignored

Compiling WHEN-NEW-ITEM-INSTANCE trigger on BILL_TO_ACCOUNT item in INCIDENT_TRACKING data block...
Compilation error on WHEN-NEW-ITEM-INSTANCE trigger on BILL_TO_ACCOUNT item in INCIDENT_TRACKING data block:
PL/SQL ERROR 302 at line 2, column 27
component 'CREDIT_HOLD' must be declared
PL/SQL ERROR 0 at line 2, column 7
Statement ignored

Changes

Upgraded from 11.5.10.2 to 12.2.4.

Cause

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