Sales Order Shipment (CSISOSHP) Transactions Are Failing to Interface into IB with Null / Empty Error Message (Doc ID 1955316.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Unable to create new RMA since the shipment transaction is not updated in IB.

CSISOSHP transactions are failing in csi_txn_errors and error_text is null.

The error occurs when attempting to perform upgrades through WIP of items and shipping these as replacements of the item which was upgraded. The shipment transaction is not getting updated to IB.

The solution from <Note 1631368.1> was applied but not resolved the issue.

ERROR
-----------------------
error_text is null.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Receive Item > WIP Issue old item > WIP complete upgraded item > Pick upgraded item > Ship upgraded item
The ship transaction of the new item is alone not getting updated to IB. Even the pick release is updated properly.
The shipping transaction not updated to new instance. Only the WIP completion and pick release is updated.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms