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Sales Order Entry Form, Line Split Defaults incorrect Bill To (Doc ID 1955349.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
In the Sales Order Entry form, the split action ignores defaulting rules when defaulting Bill to.

The defaulting rules defaults the bill to based on the related ship to location, which is working fine when entering new lines,
but when using the split action, it defaults the bill to of the order header, which is not even related to the ship to location
and causes data discrepancy.

EXPECTED BEHAVIOR
Expect split line to have bill to based on related ship to as per original line, not defaulted from header.

STEPS
1. Split line with bill to different from order header

BUSINESS IMPACT
Due to this issue, users cannot default bill to on split lines correctly.

Cause

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In this Document
Symptoms
Cause
Solution
References


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