Sales Order Entry Form, Line Split Defaults incorrect Bill To (Doc ID 1955349.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
In the Sales Order Entry form, the split action ignores defaulting rules when defaulting Bill to.

The defaulting rules defaults the bill to based on the related ship to location , which is working fine when entering new lines but when we use the split action, it defaults the bill to of the order header which is not even related to the ship to location and causes data discrepancy.

EXPECTED BEHAVIOR
-----------------------
Expect split line to have bill to based on related ship to as per original line, not defaulted from header.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. split line with bill to different from order header

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot default bill to on split lines correctly.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms