Unable To See All Related Parties in Service Request Form - Addresses Tab
(Doc ID 1955413.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
In the Service Request Form when clicking in the Service Request -> Contacts/Addresses -> Ship to Party => Addresses LOV, addresses of related contacts are not seen.
Expect to see the Addresses of related customers that are seen in the Contact Center.
Steps to Reproduce
1. Create a relationship in the contact center between two org's.
2. Service Request -> Contacts/Addresses -> Ship to Party => Addresses LOV,
3. Related Org information does not appear.
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In this Document