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Unable To See All Related Parties in Service Request Form - Addresses Tab (Doc ID 1955413.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In the Service Request Form when clicking in the Service Request -> Contacts/Addresses -> Ship to Party => Addresses LOV, addresses of related contacts are not seen.

Expected Behavior

Expect to see the Addresses of related customers that are seen in the Contact Center.

Steps to Reproduce

1. Create a relationship in the contact center between two org's.
2. Service Request -> Contacts/Addresses -> Ship to Party => Addresses LOV,
3. Related Org information does not appear.



Cause

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In this Document
Symptoms
Cause
Solution
References


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