PA: R12: Unable To Bill Remaining Withheld Retention Amount (Doc ID 1955559.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Project Billing - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 19-MAY-2016***

Symptoms

On : 12.1.3 version, Billing Reporting

ACTUAL BEHAVIOR
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The “Total Billed” field shows that $565K has been billed from the withheld retention which means we have another $3K that needs to be billed. However, the “Funding Billed Amount” shows all the $568K retention has been billed. When I go to the Retention screen on the project, it also shows that all the retention has been billed. However, all the project reports and Invoice Review show the $565K amount. The system will not allow us to bill anymore retention because the Retention screen reports that all retention has already been billed. Can you please find out if there is an invoice in the system that for some reason is not be recorded in the project reports or Invoice Review


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, The “Total Billed” field shows that $565K has been billed from the withheld retention which means we have another $3K that needs to be billed. But users cannot bill this $3K.

Cause

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