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Search In Service Request Form Is Slow (Doc ID 1955629.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.


On : version, Service Request Form

While searching for service requests on the find service request form, the performance of the form is too slow.
The form should not take time to return the expected results.

Steps to Replicate

The issue can be reproduced at will with the following steps


(N) Service Requests >> Find Service Request.

1.Open the Find service request form

2.Enter criteria such as Service Request(SR) Type,Status and Task type.

3.Click Search

The form will hang in sometime.


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