Search In Service Request Form Is Slow

(Doc ID 1955629.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Service Request Form

While searching for service requests on the find service request form, the performance of the form is too slow.
The form should not take time to return the expected results.

Steps to Replicate

The issue can be reproduced at will with the following steps

(R)Service

(N) Service Requests >> Find Service Request.

1.Open the Find service request form

2.Enter criteria such as Service Request(SR) Type,Status and Task type.

3.Click Search


The form will hang in sometime.


Cause

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