Search In Service Request Form Is Slow
(Doc ID 1955629.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 22.214.171.124 and later
Information in this document applies to any platform.
On : 126.96.36.199 version, Service Request Form
While searching for service requests on the find service request form, the performance of the form is too slow.
The form should not take time to return the expected results.
Steps to Replicate
The issue can be reproduced at will with the following steps
(N) Service Requests >> Find Service Request.
1.Open the Find service request form
2.Enter criteria such as Service Request(SR) Type,Status and Task type.
The form will hang in sometime.
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