My Oracle Support Banner

Search In Contact Center Returns Customers With Inactive Addresses in R12.1.1 (Doc ID 1956193.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Customer Care - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Contact Center

ACTUAL BEHAVIOR
---------------
Search In Contact Center Returns Customers With Inactive Addresses


EXPECTED BEHAVIOR
-----------------------
Expect that you will not be able to query the inactive address in Address Search in Contact Center

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the contact center form
2. Select the Flashlight icon from the toolbar.
3. The customer search form opens and will return inactive addresses if you
search on postal code.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.