Unable to Check Out Items From Punchout Site - String Index Out Of Range Error

(Doc ID 1956835.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to check out after choosing an item from Punchout site,  the following error occurs.

Searched on:java.lang.StringIndexOutOfBoundsException: String index out of range: -1428

The issue can be reproduced at will with the following steps:
1. Add a item to cart from punchout site
2. Attempt to check out
3. Error above is raised by the system




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms