Manual Attachments and Notes Getting Deleted Automatically (Doc ID 1957045.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, on Production

ACTUAL BEHAVIOR
---------------
Changing Bill To location on Sales Order, Manual Attachments and Notes are getting deleted.

EXPECTED BEHAVIOR
-----------------------
 Manual Attachments and Notes are expected to be retained on changing Bill To location

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Order Managements > Orders,Returns > Sales Order
2. Enter Sales Order, Add Attachments and Book
3. Change Bill To site on Sales Order and click on attachments Icon to notice that there are no attachments

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, very important notes and files for export compliance / shipping details were getting deleted.

Note: This issue is observed after applying <patch 18520219>

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms