Manual Attachments and Notes Getting Deleted Automatically

(Doc ID 1957045.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, on Production

Changing Bill To location on Sales Order, Manual Attachments and Notes are getting deleted.

 Manual Attachments and Notes are expected to be retained on changing Bill To location

The issue can be reproduced at will with the following steps:
1. Go to Order Managements > Orders,Returns > Sales Order
2. Enter Sales Order, Add Attachments and Book
3. Change Bill To site on Sales Order and click on attachments Icon to notice that there are no attachments

The issue has the following business impact:
Due to this issue, very important notes and files for export compliance / shipping details were getting deleted.

Note: This issue is observed after applying <patch 18520219>


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