Price Summary Subtab In Contact Center Does Not Get Populated When Creating Quote Or Order (Doc ID 1957124.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Care - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Contact Center

When the Order is created in the Service Charge against a particular customer and that particular customer is queried in the Contact Center.
The list of orders do not display the price details in the Orders tab of the Contact Center form.

Price details should be visible in the Contact Center Orders tab.

Steps to Replicate

The issue can be reproduced at will with the following steps:

(R)Service

(N) Customer Management> Contact Center.
1.Go to orders tab. go to order information subtab.
2.Create an order. Go to line items. Create lines.
3.Go to the Price Summary sub tab. It is blank.
It should be showing the price summary information.

Cause

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