Payroll Archive not Working for One Employee

(Doc ID 1957571.1)

Last updated on DECEMBER 06, 2016

Applies to:

Oracle HRMS (US) - Version 12.1.3 and later
Information in this document applies to any platform.
Additional Search Words:

Symptoms

On : 12.1.3 version, External Process Archive/Payslip

Cannot Archive an employee's payroll.

Ran deltax.sql and re-entered the address and the Payroll Archive still ends in error for the employee

Receive the following error message in the Payroll Archive.


ERROR
-----------------------
Error ORA-20001: Error at step 1 in pay_us_action_arch.populate_state_tax_balances
ORA-06512: at "APPS.PAY_ARCHIVE", line 1207
ORA-06512: at line 3
has occurred in table pay_archive.process_employee at location 1108




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Payroll
2. Run Prepayments
3. Run Payroll Archive
4. Payroll Archive ends in error for the employee

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run the Payroll Archive for this employee. It was necessary to process a manual payment for the employee as a check could not be processed

Cause

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