Service Request Form Not Saving Contact Information Changes (Doc ID 1957638.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Business Events

ACTUAL BEHAVIOR
---------------
Customer states that if he changes customer owner and owner type and then edits telephone number for contact at the same time and then saves the change in the contact number isnt saved

EXPECTED BEHAVIOR
-----------------------
The contact change is not saved

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open SR
2. Change owner type and owner
3. Contact Tab
4. Edit contact
5. Make change to telephone number then save
6. Save SR form
7. Requery SR and number change has not be saved


Changes

 None

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms