Problem When Saving PDF Preview In Google Chrome Browser, But Cannot Open The File

(Doc ID 1957686.1)

Last updated on JUNE 28, 2017

Applies to:

BI Publisher (formerly XML Publisher) - Version 11.1.1.6.0 to 11.1.1.7.x [Release 11.1]
Information in this document applies to any platform.

Symptoms

Problem when saving PDF preview in the Google Chrome browser, but cannot open the file and the following message is produced when trying to open the file in Acrobat Reader:

"Acrobat Reader could not open 'file.pdf' because it is either not a supported file type or because the file has been damaged (for example is was sent as an email attachment as wasn't correctly decoded".

This can be re-produced with the following steps:
1. Open BI Publisher and view a report in PDF format.
2. Try to save preview and can be saved, but can't open the file, its always corrupt.

This occurs always in Google Chrome Browser (version 39+). In others browsers (IE and Firefox) this situation not occurs.

Cause

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