Expired Item Instances Are Not Showing up in the Results of a Simple Search in Install Base (Doc ID 1957738.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Installed Base - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Expired Item Instances are not showing up in the results of a Simple search in Install Base even though the "Show Expired Item Instances" check box has been selected. However, if we use the same search criteria in Advanced search then the results are showing up correctly, which includes Expired item instances as well.

EXPECTED BEHAVIOR
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Simple search should show expired instances if the "Show Expired Item Instances" check box is checked.

STEPS
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The issue can be reproduced at will with the following steps:
1. Oracle Install Base Agent User --> Item Instances
2. In simple search , Check show expired instances
3. Search results don't show expired instances


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
It is creating confusion and users have to use Advanced search always to view Expired Item instances.

Changes

 

Cause

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