Cannot Split The Internal Order Line (Doc ID 1957869.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry


Cannot split the internal order line from Standard Sales Order form, Line Items tab page.

ERROR
-----------------------
You are not allowed to split Order Line because: Line is shipped



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Order Workbench > Order Organizer > Enter Internal Order > Lines Tab >
3. Create ISO for 4 qty and 1 qty got shipped and interfaced and status in the sales order line is showing as Picked Partial
4. Remaining 3 qty i want to split in next line.
5. Splitting is not happening automatically
6. Tried to split manually, but message is getting like "You are not allowed to split Order Line because:
Line is shipped"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot split lines for Internal Orders.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms