Duplicate Notes Are Created In Service Request Form When Pressing Save Multiple Times (Doc ID 1957874.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

When adding notes in the SR form by pressing Control and S keys multiple times duplicate notes are getting created.
One press of Control and S keys should save a note and further presses should not add any new changes

Steps to Replicate

The issue can be reproduced at will with the following steps:

1. SR duplication check turned on when creating a SR.
2. Write a note
3. Control and S keys are pressed and the note is saved
4. Further Control and S key presses cause the duplication of the note again and again


Cause

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