AME : PO Stuck in Pre-Approved Status on Post Approval with CREATE_ERECORD_ESIGNER Exception (Doc ID 1957952.1)

Last updated on JANUARY 05, 2015

Applies to:

Oracle Purchasing - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

Release 12, Approvals - Req, PO

When attempting to approve Standard Purchase Order (PO) using the Approval Management Engine (AME) which requires a post approver to sign, the PO gets stuck in process and the following errored activities are generated:

ERROR
-----------------------
• Activity = CREATE_ERECORD_ESIGNER (Call Erecord APIs for E-Signer)
• RESULT = #EXCEPTION
• Error Name = 1
• Error Message = User-Defined Exception
• Error Stack = PO_AME_WF_PVT.Create_Erecord(l_erecords_exception) Wf_Engine_Util.Function_Call(PO_AME_WF_PVT.CREATE_ERECORD, POAPPRV, 22568-26513, 279844, RUN)

STEPS
-----------------------
1. AME is setup to use the post-chain-of-authority approvals. It requires post approver to sign.
2. Create PO and submit it for approval.
3. PO is Stuck in pre-approved status after E-signer signs the notification.
4. Workflow errors out

Cause

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