network: Cache entry not found Error Using Configurator Within Sales Order Forms After JRE8.25 Upgrade And Getting java.lang.NullPointerException On The Java Console (Doc ID 1958022.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Applications Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Recently upgraded JRE 8.25 and since then were not able to use the Configurator in the Sales order form.  The following error is produced on the Java console:

java.lang.NullPointerException
at sun.java2d.ScreenUpdateManager.createScreenSurface(Unknown Source)
at sun.java2d.d3d.D3DScreenUpdateManager.createScreenSurface(Unknown Source)
at sun.awt.windows.WComponentPeer.createScreenSurface(Unknown Source)
at sun.awt.windows.WComponentPeer.replaceSurfaceData(Unknown Source)
at sun.awt.windows.WComponentPeer.replaceSurfaceData(Unknown Source)
at sun.awt.windows.WComponentPeer.updateGraphicsData(Unknown Source)
at java.awt.Component.updateGraphicsData(Unknown Source)
at java.awt.Container.updateGraphicsData(Unknown Source)
at java.awt.Container.updateGraphicsData(Unknown Source)
at java.awt.Container.updateGraphicsData(Unknown Source)
at java.awt.Container.updateGraphicsData(Unknown Source)
at java.awt.Container.updateGraphicsData(Unknown Source)
at java.awt.Container.updateGraphicsData(Unknown Source)
at java.awt.Container.updateGraphicsData(Unknown Source)
at java.awt.Container.updateGraphicsData(Unknown Source)
at java.awt.Container.updateGraphicsData(Unknown Source)
at java.awt.Container.updateGraphicsData(Unknown Source)
at java.awt.Container.updateGraphicsData(Unknown Source)
at java.awt.Component.setGraphicsConfiguration(Unknown Source)
at java.awt.Container.remove(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.remove(Unknown Source)
at java.awt.Container.remove(Unknown Source)
at java.awt.Container.addImpl(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.addImpl(Unknown Source)
at java.awt.Container.add(Unknown Source)
at oracle.ewt.lwAWT.lwWindow.DesktopContainer.setWindowPosition(Unknown Source)
at oracle.ewt.lwAWT.lwWindow.LWWindow._moveToFront(Unknown Source)
at oracle.ewt.lwAWT.lwWindow.LWWindow.moveToFront(Unknown Source)
at oracle.forms.handler.FormWindow.onUpdate(Unknown Source)
at oracle.forms.handler.UICommon.onUpdate(Unknown Source)
at oracle.forms.engine.Runform.onUpdateHandler(Unknown Source)
at oracle.forms.engine.Runform.processMessage(Unknown Source)
at oracle.forms.engine.Runform.processSet(Unknown Source)
at oracle.forms.engine.Runform.onMessageReal(Unknown Source)
at oracle.forms.engine.Runform.onMessage(Unknown Source)
at oracle.forms.engine.Runform.processEventEnd(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.redispatchEvent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$400(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

  

Another error that occurred:

network: Cache entry not found [url: http://server.domain.local:8050/OA_HTML/CZInitialize.jsp?XMLmsg=%3Cclient-event+session-id%3D%22returnui1%22%3E%3Cappletpoll+terminate-id%3D%22-1%22%2F%3E%3C%2Fclient-event%3E&redirectFromJsp=true, version: null]

  

Cause

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