Order Management - Payments Form does not show correct Balance Due when order includes return lines (Doc ID 1958211.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Payment

ACTUAL BEHAVIOR
---------------
Balance Due on Payments form shows incorrect value when sales order includes return lines.

EXPECTED BEHAVIOR
-----------------------
Expect the amount for the return items to be reflected in the Balance Due.

STEPS
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The issue can be reproduced at will with the following steps:
Order : 54131
Booked for value :122,082.00
Qty :6
Payments Received : 122082

Order : 54132
New Items Booked for : 62915.05
Return Value : 61041.00
Qty : 3 Returns
Balance Payment : 1874.05

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Financial impact as incorrect Balance Due is shown.

Cause

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