Approval Hierarchy Cannot Be Changed / Forward To Field Greyed Out (Doc ID 1958266.1)

Last updated on MAY 01, 2023

Applies to:

Symptoms

On : 12.1.3 version

ACTUAL BEHAVIOR
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When submitting Purchase Orders (PO) using the Position Hierarchy for approval, the approval hierarchy cannot be changed.

EXPECTED BEHAVIOR
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Expect to be able to change the approval hierarchy at the Purchase Order level when submitting for approval.

STEPS
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The issue can be reproduced at will with the following steps:

1) Document Type Form
Document Name = Standard Purchase Order

Approvals flag
Owner Can Approve Flag -- checked
Approver Can Modify Flag -- checked
Can Change Forward-To flag -- checked
Can Change Approval Hierarchy flag -- checked
Forward Method = Hierarchy
Default Hierarchy = (field here is populated with hierarchy name)
Security Level = Public
Access Level = Full
Archive On = Approve

2) Enter PO
Click on Approve Button
On Approve Document
Approval Details page
Approval Sub tab
Submit for Approval flag -- checked
Forward flag -- greyed out
Approval Path -- greyed out
Forward to -- greyed out

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change approval hierarchy

Changes

Cause

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