Approval Hierarchy Cannot Be Changed / Forward To Field Greyed Out

(Doc ID 1958266.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version


When submitting Purchase Orders (PO) using the Position Hierarchy for approval, the approval hierarchy cannot be changed.

Expect to be able to change the approval hierarchy at the Purchase Order level when submitting for approval.

The issue can be reproduced at will with the following steps:

1) Document Type Form
Document Name = Standard Purchase Order

Approvals flag
Owner Can Approve Flag -- checked
Approver Can Modify Flag -- checked
Can Change Forward-To flag -- checked
Can Change Approval Hierarchy flag -- checked
Forward Method = Hierarchy
Default Hierarchy = (field here is populated with hierarchy name)
Security Level = Public
Access Level = Full
Archive On = Approve

2) Enter PO
Click on Approve Button
On Approve Document
Approval Details page
Approval Sub tab
Submit for Approval flag -- checked
Forward flag -- greyed out
Approval Path -- greyed out
Forward to -- greyed out

The issue has the following business impact:
Due to this issue, users cannot change approval hierarchy


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