Download Processor Remains 'Not Started' For Active Email Account (Doc ID 1958441.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


The Download Processor threads are running but the Email Account remains in status 'Not Started'.    An 'Unable to get a store' error is reported when FND logging is enabled:

Error

STATEMENT[IEMDOWNLOAD#EMTA.EMCAccountStore.GETACCTCONNECTION#Thread-44]:EMCAccountStore.getAcctConnection() is called! accountID= 99999
STATEMENT[IEMDOWNLOAD#EMTA.ACCOUNT.EMCAccountStore.loadEMCAccount#Thread-44]:loaded account: [username=username][host=hostname][port=993]
STATEMENT[IEMDOWNLOAD#EMTA.ACCOUNT.EMCAccountStore.loadEMCAccount#Thread-44]:Successfully end loadEMCAccount()
STATEMENT[IEMDOWNLOAD#BROKER.EMCAccountStore.loadEMCAccount#Thread-44]:new EMTAAccountConnection()...for accountId=99999
STATEMENTUNEXPECTED:[IEMDOWNLOAD#BROKER.EMCAccountStore.loadEMCAccount#Thread-44]:Unable to get a store!


Changes

 Applied OC4J <Patch 8999551> which delivers java mailer support for SSL enabled email accounts  (mail.jar version 1.3.2)

Cause

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