Download Processor Remains 'Not Started' For Active Email Account
(Doc ID 1958441.1)
Last updated on AUGUST 24, 2018
Oracle Email Center - Version 12.1.3 and later Information in this document applies to any platform.
The Download Processor threads are running but the Email Account remains in status 'Not Started'. An 'Unable to get a store' error is reported when FND logging is enabled:
STATEMENT[IEMDOWNLOAD#EMTA.EMCAccountStore.GETACCTCONNECTION#Thread-44]:EMCAccountStore.getAcctConnection() is called! accountID= 99999 STATEMENT[IEMDOWNLOAD#EMTA.ACCOUNT.EMCAccountStore.loadEMCAccount#Thread-44]:loaded account: [username=username][host=hostname][port=993] STATEMENT[IEMDOWNLOAD#EMTA.ACCOUNT.EMCAccountStore.loadEMCAccount#Thread-44]:Successfully end loadEMCAccount() STATEMENT[IEMDOWNLOAD#BROKER.EMCAccountStore.loadEMCAccount#Thread-44]:new EMTAAccountConnection()...for accountId=99999 STATEMENTUNEXPECTED:[IEMDOWNLOAD#BROKER.EMCAccountStore.loadEMCAccount#Thread-44]:Unable to get a store!
Applied OC4J <Patch 8999551> which delivers java mailer support for SSL enabled email accounts (mail.jar version 1.3.2)
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