System Throws Exception When Updating The Asset Parent Child Relationship In Config His (Doc ID 1958527.1)

Last updated on DECEMBER 09, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Asset Definition

When we are trying to update the asset parent child relationship in configuration history an exception is thrown. we are unable to deactivate the asset.

ERROR
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STEPS
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The issue can be reproduced at will with the following steps:
1. Select an Asset with Asset Number different from Serial Number and follow below Navigation Path
2. Navigate to Maintenance Super User->Select the org>Assets->Query for Asset Number->
3. Click on Asset to go to Asset Details Page->Select "Configuration History" and click on Go-> Update Parent or Associate Child
4. You have encountered an unexpected error. Please contact the System Administrator for assistance. Click here for exception details.



Cause

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