System Throws Exception When Updating The Asset Parent Child Relationship In Config His

(Doc ID 1958527.1)

Last updated on DECEMBER 09, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Asset Definition

When we are trying to update the asset parent child relationship in configuration history an exception is thrown. we are unable to deactivate the asset.


The issue can be reproduced at will with the following steps:
1. Select an Asset with Asset Number different from Serial Number and follow below Navigation Path
2. Navigate to Maintenance Super User->Select the org>Assets->Query for Asset Number->
3. Click on Asset to go to Asset Details Page->Select "Configuration History" and click on Go-> Update Parent or Associate Child
4. You have encountered an unexpected error. Please contact the System Administrator for assistance. Click here for exception details.


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