Automatic Work Items Only Show in the UWQ if the IEX: Populate UWQ Summary Table Program is Run (Doc ID 1958664.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When viewing strategy work items in the UWQ (Strategy Work Items: Account), the manual work items show when manually refreshing the node (right click -> Refresh).
Automatic work items are not displayed using the 'Refresh' option.  They are only shown after the 'IEX: Populate UWQ Summary Table' program is run.

The profile option 'IEX: Show Work Items with Type' = All.

Steps to Reproduce:
Responsibility
: Collections Agent
Navigation
: Collectors Work Queue

  1. Close existing work items and refresh the UWQ (Right Click - > Refresh)
  2. Manual work items show correctly when using this step, automatic work items do not.

Cause

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