Depot Repair: "CSD: Add To Order" Functionality Ignores Different Order Type Determined By SAC (Doc ID 1958919.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Symptoms

In Depot Repair, Sales Orders can be linked in the Logistics tab, after querying the SR / Repair Order.
After scrolling to the right, there is an 'Add to Order' column.

When the Service Activity Code (SAC) used on the Estimates / Actuals is associated to a different Order Type (in the Transaction Billing Type setup) than the Service Activity (SAC) used for the Logistics lines, the Actuals still get added to the order that was created for the Logistics.

That happens when the profile options
     . CSD: Add to Order Num Within Repair Order Default
     . CSD: Add to Order Num Within Service Request Default
are set to 'Yes'.

In this case, the idea is to have one order for all logistics, and one for all actuals (within SR or RO).
To achieve that set up the SACs used for the estimates and actuals (linked to the repair type) to use a different order type than the SACs used for logistics.
But still they get added to the same order.

STEPS
-----------------------
1. Open Repair Order
2. Select Repair Actuals tab
3. Select Actuals Lines and click Book button

Changes

Cause

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