Depot Repair: "CSD: Add To Order Functionality" Ignores Different Order Type Determined By SAC

(Doc ID 1958919.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Depot Repair - Version 12.1.3 to [Release 12.1]
Information in this document applies to any platform.


On : version, Estimate and Actual Charges

When the Service Activity Code (SAC) used on the estimates/actuals is associated to a different Order Type (in the transaction billing type setup) than the SACs used for the logistics lines, the actuals still get added to the order that was created for the logistics.

That happens when profiles
CSD: Add to Order Num Within Repair Order Default
CSD: Add to Order Num Within Service Request Default
are set to Yes.

In this case, the idea is to have one order for all logistics, and one for all actuals (within SR or RO). To achieve that set up the SACs used for the estimates and actuals (linked to the repair type) to use a different order type than the SACs used for logistics. But still they get added to the same order.

The issue can be reproduced at will with the following steps:
1. Open Repair Order
2. Select Repair Actuals tab
3. Select Actuals Lines and click Book button


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