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Field Service: Error When Executing Parts Transfer from Trunk Stock: "The item cannot be transferred" (Doc ID 1959233.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Field Service Engineer Portal

When attempting to transfer parts from Trunk Stock, using transfer type Intransit (between source and destination), the following error occurs.

The item cannot be transferred. Please contact the system administrator.

The error occurs with or without Internal Order required being enabled.

The issue can be reproduced at will with the following steps:
1. Go to Field Service Technician Portal
2. click on trunk stock management
3. select a subinventory
4. click Go
5. for an available item , click on the Transfer icon
6. popup opens for parts transfer; destination org. defaults from return routing rules
7. click save and get Error:
  The item cannot be transferred. Please contact the system administrator.


This happens when the transfer type is Intransit and/or Internal Orders are required between the source and destination organization.


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