Paymentech File Missing Account Type Information (C,S, OR X) For EEC001 Record (Doc ID 1959274.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Payments - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

After running Create Settlement Batches for bank account transfer (ACH) transactions, the file sent to Chase Paymentech was rejected for the following reasons:

You did NOT receive a response file as the file was suspended due to 100% reject rate. There were 2 transactions in the file (submitted on at).
Both transactions were identical.

1. Both transactions were missing the Account Type in the EEC001 extension record (C-Consumer Checking, S-Consumer Savings, X-Corporate Checking).  
Paymentech is expecting the Account Type information (C,S, or X) at the 16th Position for the line starting with EEC001.

Per the output sent to Paymentech:

a) Line 5 has EEC001072000096 B
It should have the one of the Account Type information (C,S, or X) in between the "96" and "B" instead of a blank space, ie. EEC001072000096CB, or EEC001072000096SB, or EEC001072000096XB.

b) The same applies for Line 10.

2. The second transaction was also missing the Transaction Division Number (bytes 2 thru 11 in the detail record).

Customer is using IBY_PTK_B_2_1_en.rtf 120.20.12020000.7 (for 12.2.X).

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms