My Oracle Support Banner

Why do the Seeded Scoring Components 'Delinquencies Amount For' Return 0 When a Balance Exists? (Doc ID 1959425.1)

Last updated on FEBRUARY 08, 2021

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


When running the seeded scoring engines, or using the 'Test Scoring Engine' option with the scoring engine, the scoring component 'Delinquencies Amount for Account' returns 0 for some customers, when they have delinquencies.

The issue can occur with any of the following scoring components:

Delinquencies Amount for Bill To  
Delinquencies Amount for Account
Delinquencies Amount for Customer

Steps to Reproduce:

Responsibility: Collections Administrator
: Create Scoring Engine

  1. Using the 'Test Scoring Engine' option, input a customer and verify the details.  The Amount component returns 0 when a delinquent balance exists.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.