Why do the Seeded Scoring Components 'Delinquencies Amount For' Return 0 When a Balance Exists?

(Doc ID 1959425.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

When running the seeded scoring engines, or using the 'Test Scoring Engine' option with the scoring engine, the scoring component 'Delinquencies Amount for Account' returns 0 for some customers, when they have delinquencies.

The issue can occur with any of the following scoring components:

Delinquencies Amount for Bill To  
Delinquencies Amount for Account
Delinquencies Amount for Customer

Steps to Reproduce:

Responsibility: Collections Administrator
Navigation
: Create Scoring Engine

  1. Using the 'Test Scoring Engine' option, input a customer and verify the details.  The Amount component returns 0 when a delinquent balance exists.

Solution

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