Why do the Seeded Scoring Components 'Delinquencies Amount For' Return 0 When a Balance Exists? (Doc ID 1959425.1)

Last updated on FEBRUARY 08, 2021

Applies to:

Goal

When running the seeded scoring engines, or using the 'Test Scoring Engine' option with the scoring engine, the scoring component 'Delinquencies Amount for Account' returns 0 for some customers, when they have delinquencies.

The issue can occur with any of the following scoring components:

Delinquencies Amount for Bill To  
Delinquencies Amount for Account
Delinquencies Amount for Customer

Steps to Reproduce:

Responsibility: Collections Administrator
Navigation: Create Scoring Engine

1. Using the 'Test Scoring Engine' option, input a customer and verify the details.  The Amount component returns 0 when a delinquent balance exists.

Solution

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