TeleService - User Hooks: CS_CHARGE_DETAILS_PVT not Working as Expected from UI (Doc ID 1959494.1)

Last updated on FEBRUARY 13, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Trying to use the User Hooks to switch off/on the Order Management interface flag.
Charges are entered directly on the Service Request Charges form and not from Debrief.

Followed <Note 1257464.1> - R12: Service: Extending Charges Functionality with User Hooks and set the flags to 'Yes', but the code is not executed.
Call_Pricing_Item_Pre is working, but not the Create/Update Charges.
 

Solution

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