Can Field Service Administrator enable file based synchronization? (Doc ID 1959942.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

Can Field Service Group Administrator access "configuration" in MFS Laptop application?

In application installation, Group Administrator does not have access to "Configuraton". But, the documentation is a bit confusing with conflicting information as follows: Please clarify if the Group Administrator is supposed to have access to "Configuration" in MFS Laptop.

Excerpts from Oracle® Mobile Field Service
Implementation Guide
Release 12.1
Part No. E12790-03

Configuration
Using the configuration section of the page, the owner of a multiple user laptop group can initialize the members of the group to use the laptop device. Plus, they can also disable members of the group.
Plus, administrators can enable file based synchronization for the multiple user laptop group.
For information on activating and disabling members, see Activating and Disabling Members of a Multiple User Laptop Group, page 4-12.
For information on setting up file-based synchronization, see Setting Up File-Based Synchronization, page 4-25.

Ref: OracleR Mobile Field Service User Guide Release 12.1 Part No. E12791-04 Page 4-12

On page 4-25
Setting Up File-Based Synchronization
Using the Mobile Field Service Store and Forward - Laptop application technicians and administrators have the option to perform a file based synchronization. The owner of the multiple user laptop group configures this option and then the technicians and administrators can perform a file based synchronization.

Note that Page 4-12 states that Administrators can enable File Based Sync, which is under "configuration" which is not available to Administrators.
 

Solution

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