Clicking The Dashboard Link in Fusion Transportation Intelligence (FTI) Triggers "Item Lock Needs Attention" Error (Doc ID 1960725.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle Fusion Transportation Intelligence - Version 6.3.5 and later
Oracle Global Trade Intelligence - Version 6.3.5 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.5 version, Dashboard

When attempting to navigate to My Dashboard link under  FTI Menu,the following error occurs.

ERROR
-----------------------
Item Lock Needs Attention: /users/ABC.ADMIN/_portal/page 1
Error Details Error Codes: KFSRUZ8D

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate through Global Trade Intelligence (GTM) or Oracle Fusion Transportation Intelligence (FTI)>My Dashboard


Cause

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