When Client Enters SR Update Thru ISupport And The Details Are More Than 2000 Characters (Doc ID 1960742.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle iSupport - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Service Request

ACTUAL BEHAVIOR
---------------
The notes entered for a Service Reqeust in iSupport is truncated when the note length is greater than 2000 characters in the Notes form of the SR form

EXPECTED BEHAVIOR
-----------------------
Expect the full note to be displayed in Notes of the SR form

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Service
(N) Service Requests > Find/Create Service Requests
Query SR
Click on Notes

The notes entered in iSupport are truncated.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, agents cannot review the notes entered by the iSupport users.

Cause

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