FS Multiplatform: Why does the Resolution Code field change to Blank after selecting the Problem Code field on the Mobile Device (Doc ID 1960748.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.
Oracle Apps Version: 12.1.3

Goal

On the mobile device, select a Resolution Code from the dropdown menu and save.
Then sync and data uploads to EBS form.
Go back to the device and select another Problem Code from dropdown menu.  As soon as a Problem Code is selected, the Resolution Code field goes blank.


Steps to reproduce:
1. On mobile devices (both iPhone and Android) select open task.
2. Scroll down to Resolution Code and select from dropdown menu.
3. Save and Sync.
4. Check EBS form and data synced successfully.
5. Go back to mobile device and select same task.
6. Scroll down to Problem Code (right above Resolution Code) and select from dropdown menu.
7. As soon as a Problem Code is selected, the Resolution Code field goes blank.

Solution

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