Email Center: Supervisor Advanced Search Not Working (Doc ID 1960952.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Agent Console

ACTUAL BEHAVIOR
---------------
12.1.3

It is found that the Supervisior advanced search isn't working as expected.  The search is limited to only the first word. If the second word or last word is used, the search returns no result.

EXPECTED BEHAVIOR
-----------------------
Search for all words should work ok

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Email Center Supervisor
Home
Supervisior Tab
Queue or Inbox
Advanced Search
Search against a know email subject but just use a middle word and this will
always fail. Example

 searching against an account for known email subject :

 'send me to internal account please'

 works ok most of the time

 but search on

 %internal time%

 will fail

Cause

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