Fulfillment Error: MASSREQUESTMONITOR cannot proccess request xxxx using New API for the following reason : ORA-06502: PL/SQL: numeric or value error (Doc ID 1960954.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle One-to-One Fulfillment - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Java Server Issues

Fulfillment MASS processes end with the following error.
MASSREQUESTMONITOR cannot proccess request xxxx using New API for the following reason : ORA-06502: PL/SQL: numeric or value error

 

However the Test Send Email is working as expected.

 

ERROR
-----------------------
MASSREQUESTMONITOR cannot proccess request xxxxx using New API for the following reason : ORA-06502: PL/SQL: numeric or value error

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send a 1-1 Fulfillment MASS Email Request

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send out emails.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms