PO Confirm Receipts Notification Not Sent For Invoice-Matched Lines On Hold if the Need-By Date is Not Yet Reached (Doc ID 1961006.1)

Last updated on MARCH 20, 2023

Applies to:

Symptoms

In 12.1.3 iProcurement
After applying Patch 18545357:R12.PO.B the Confirm Receipts Workflow Select Orders process does not generate notifications where an invoice has been matched and is on receipt hold awaiting receipt of items and the need_by_date is not yet reached. Prior to the patch this worked fine as expected, but after the patch it no longer works.

STEPS TO REPRODUCE
1. Create a Purchase Order for quantity 10 with need_by_date of 31-DEC-2014
2. Create invoice for quantity 10 (or 11) and match to the PO
See the invoice is on HOLD since the receipt has not yet been performed
3. Run “Confirm Receipts Workflow Select Orders”
- There is no confirm receipt notification generated for this order

Users expect the confirm receipt notification to be sent to the requisition requester since the invoice has been matched and is on hold awaiting the shipment. Even though the need by date is a future date they still expect it should send notification about confirm receipt but it does not. This behavior changed after applying Patch 18545357:R12.PO.B. Previously it worked as expected, but now it does not work.

Cause

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