Visualize Relationships Feature Is Not Working in Customers Online Application

(Doc ID 1961115.1)

Last updated on NOVEMBER 02, 2016

Applies to:

Oracle Customers Online - Version 12.0 to 12.2.4 [Release 12 to 12.2]
Information in this document applies to any platform.


On : 12.1.3 version, Administration

In OCO, Clicking Visualize Relationships displays en error

 You have encountered an unexpected error. Please contact system administrator for assistance.

Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException at oracle.apps.fnd.framework.OAException.wrapperException( at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest( at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest( at oracle.apps.fnd.framework.webui.beans.layout.OACellFormatBean.processRequest( at oracle.apps.fnd.framework

oracle.apps.imc.home.webui.VisualPageCO.getPluginInfoFromHTML( at oracle.apps.imc.home.webui.VisualPageCO.buildPage( at oracle.apps.imc.home.webui.VisualPageCO.processRequest( at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest( at

The issue can be reproduced at will with the following steps:
1. Log on to OCO and try to use Visualize Relationships


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