Visualize Relationships Feature Is Not Working in Customers Online Application (Doc ID 1961115.1)

Last updated on NOVEMBER 02, 2016

Applies to:

Oracle Customers Online - Version 12.0 to 12.2.4 [Release 12 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Administration


In OCO, Clicking Visualize Relationships displays en error

ERROR
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 You have encountered an unexpected error. Please contact system administrator for assistance.

Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:620) at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252) at oracle.apps.fnd.framework.webui.beans.layout.OACellFormatBean.processRequest(OACellFormatBean.java:411) at oracle.apps.fnd.framework

oracle.apps.imc.home.webui.VisualPageCO.getPluginInfoFromHTML(VisualPageCO.java:573) at oracle.apps.imc.home.webui.VisualPageCO.buildPage(VisualPageCO.java:350) at oracle.apps.imc.home.webui.VisualPageCO.processRequest(VisualPageCO.java:113) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:604) at

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log on to OCO and try to use Visualize Relationships


Cause

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