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Future Terminated Contract Creates Credit Prior to the Termination Date (Doc ID 1961398.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

A Service Contract which has billed in advance is Terminated with a future Termination Date. When the Service Contracts Main Billing program runs, it picks up the Credit Memos right away.

EXPECTED BEHAVIOR
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The customer expected Termination Credit would not be generated until the Termination Date is reached.

STEPS
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1. Create, Approve and Bill a Service Contract,
2. Terminate the contract in with a future date.
3. Run Service Contracts Main Billing with no date parameter specified. It will pick up the future dated termination for processing.

Cause

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In this Document
Symptoms
Cause
Solution
References


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