R12: CE: Getting Message "Missing Exchange Rate Information" When Doing a Bank Account Transfer Between Two Banks with different Currencies (Doc ID 1961427.1)

Last updated on JUNE 11, 2024

Applies to:

Symptoms

Getting message "Missing Exchange Rate Information" when doing a bank account transfer between two banks with different currencies.

Steps:

1. Open the Bank Account transfer page (Cash Management Responsibility > Bank Account Transfers)
2. Click on create
3. Enter source bank account details
4. Enter destination bank account details
5. click on apply and validate > error occurs.

Cause

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