IOException Error When Calling REST Login Service (Doc ID 1961464.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Oracle E-Business Suite Integrated SOA Gateway - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Performance

When attempting to POST to the REST login service on EBS server (https://EBSserverName.us.oracle.com/webservices/rest/login), the following error occurs:

ERROR
-----------------------

Response:
<ISGServiceFault>
 <Code>ServiceExecutionError</Code>
 <Message>System error while processing the request - IOException while connecting to RF</Message>
 <Resolution>Check the server logs for details</Resolution>
 <ServiceDetails>
   <ServiceName>login</ServiceName>
   <OperationName>login</OperationName>
   <InstanceId>0</InstanceId>
 </ServiceDetails>
</ISGServiceFault>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Invoke the service from Rest Client
https://EBSserverName.us.oracle.com/webservices/rest/login



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms